Benefits Account Manager

Job Title: Benefits Account Manager

Job Summary / Objective

The Benefits Account Manager plays a key role in ensuring client satisfaction and retention. This position oversees pre-renewal workflows, implements insurance carrier renewal strategies, manages open enrollment procedures, and fosters strong client relationships. The role focuses on delivering a seamless renewal experience while providing expert consultation on insurance plans and benefits.

Essential Functions / Duties

Responsibilities include, but are not limited to:

• Build and maintain strong client relationships, understanding their goals and objectives for benefit plans.
• Advise clients on the advantages and disadvantages of various insurance plans to support decision-making.
• Manage the annual benefits renewal process, including pre-renewal workflows and open enrollment.
• Develop and execute renewal strategies aligned with client needs and objectives.
• Prepare comprehensive renewal analyses and distribute supporting documents such as benefits guides.
• Assist with marketing benefits and creating materials for open enrollment meetings.
• Implement post-renewal strategies to address changes or adjustments.
• Respond promptly to client inquiries regarding renewals and provide guidance as needed.
• Communicate effectively with insurance carriers regarding renewals and policy confirmations.
• Maintain accurate records in internal systems and ensure compliance throughout the renewal process.
• Process new business paperwork for new groups and additional lines of coverage.
• Conduct educational sessions for clients on benefits and wellness programs.
• Administer benefit surveys and tailor plans based on feedback.
• Perform quarterly claims reviews to identify trends and cost-saving opportunities.
• Serve as a liaison with carriers to resolve claims issues and assist with prior authorizations, ID card requests, and network searches.
• Respond to employee inquiries regarding benefit plans, coverage, and eligibility.
• Update systems to reflect employee enrollments, terminations, and changes.

Required Skills and Abilities

• Strong understanding of employee benefits programs, compliance requirements, and industry trends.
• Ability to provide empathetic, client-focused service and proactively enhance the client experience.
• Excellent written and verbal communication skills.
• Proven ability to build and maintain client relationships and deliver customized solutions.
• Detail-oriented with strong organizational and project management skills.
• Critical thinking and problem-solving abilities.
• Proficiency with CRM systems, Microsoft Office Suite, and other relevant tools.
• Commitment to ethical standards and confidentiality.

Education and Experience

Required:

• 2+ years in customer support or account management within the employee benefits insurance industry.
• High School Diploma or GED.
• Active Life and Health Insurance License (state-specific).

Preferred:

• Associate or Bachelor's degree in Business Administration or related field.