IT Support Technician
Key Responsibilities:
- Diagnose end-user desktop issues and provide step-by-step support, ensuring swift resolution of technical issues.
- Provide support and troubleshooting for Windows OS, Outlook mail, Anti-virus, MS-Office Applications, Bloomberg, and Voice and Video conferencing systems.
- Execute daily routine tasks, including system backup preparation.
- Oversee IT inventory and manage the procurement of software, hardware, and equipment.
- Administer hardware and software, ensuring adherence to IT operational procedures.
- Contribute to the implementation of various ad-hoc projects as required.
Requirements:
- Prior experience in an end-user support role.
- Strong experience providing end-user support in a Windows environment.
- Basic understanding of computer hardware, software, networks, and operating systems.
- Technical aptitude and ability to learn new systems quickly.
- Patience and excellent customer service skills.
- Proficiency in English, Cantonese, and Mandarin.
- Analytical and problem-solving skills.
- Open to fresh graduates or candidates with up to 5 years of experience.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with resume and interview preparation. From customized support on how to optimize your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.