Director, Annuity Operations
Key Responsibilities
Product & Operational Alignment
- Serve as a subject matter expert on fixed annuity products, including MYGAs, FIAs, and income riders (e.g., GLWB), with a strong understanding of how product design impacts administration, servicing, and policyholder behavior
- Partner closely with Product, Actuarial, and Distribution teams to ensure seamless implementation and administration of new and existing products
- Translate complex product features (crediting strategies, caps/floors, surrender schedules, riders) into clear, efficient operational processes
Service & Experience Differentiation
- Define and execute a vision for how annuity operations can differentiate the business through service, not just efficiency
- Identify and implement tangible improvements in:
- Policy issuance timelines
- Not-in-good-order (NIGO) reduction
- Policyholder servicing experience
- Advisor and distributor support
- Drive initiatives that enhance ease of doing business for both internal stakeholders and external partners
Operational Leadership & Transformation
- Lead day-to-day annuity operations across onboarding, policy administration, servicing, and claims
- Identify opportunities to streamline workflows, automate processes, and improve scalability
- Partner with Technology and third-party administrators to enhance platforms, tools, and data capabilities
- Drive continuous improvement initiatives across processing efficiency, accuracy, and risk management
Cross-Functional Collaboration
- Act as a key liaison between Operations, Product, Finance, Risk, Compliance, and IT to ensure alignment across the annuity lifecycle
- Support new product launches by ensuring operational readiness, including system configuration, workflows, and servicing models
- Provide input into product design discussions from an operational feasibility and service perspective
Strategy & Growth Enablement
- Support broader business strategy by ensuring operations can scale alongside growth in annuity volumes
- Contribute to decisions around vendor strategy, platform selection, and operational model design
- Use data and KPIs to drive decision-making and measure success across operational performance and client experience
Qualifications
- 10+ years of experience in life insurance / annuities, with significant exposure to annuity operations and/or product
- Strong understanding of fixed annuity products, including MYGA, FIA, and associated riders, and how they function operationally
- Demonstrated ability to connect product design with operational execution and client experience
- Experience leading teams and driving process improvement or transformation initiatives
- Strong stakeholder management skills across actuarial, product, and business leadership
FAQs
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