Team Lead - Underwriting Operations
Team Lead - Underwriting Operations
Location: Hybrid - San Antonio, TX (2 days in person, 3 days remote)
A growing commercial insurance provider is seeking a dynamic Team Lead - Underwriting Operations to oversee a team of underwriters and manage the daily operations of an underwriting unit. This role blends leadership, risk evaluation, and process optimization in a fast-paced, collaborative environment.
Key Responsibilities
Team Leadership & Development
- Supervise and mentor a team of underwriters, fostering professional growth and performance excellence.
- Conduct performance evaluations, provide coaching, and support training initiatives.
- Lead staffing efforts including interviewing, hiring, and onboarding.
Underwriting Oversight
- Ensure underwriting decisions align with internal authority levels and company guidelines.
- Review referrals, endorsements, cancellations, renewals, and other policy transactions.
- Promote sound risk assessment practices to support underwriting quality and profitability.
Operational Efficiency
- Monitor workflows and service levels to ensure timely and accurate processing.
- Identify and recommend improvements to underwriting procedures and tools.
- Collaborate with leadership to meet production targets and strategic goals.
- Support system enhancements, special projects, and new business initiatives.
Compliance & Quality Assurance
- Ensure adherence to applicable insurance regulations and internal compliance standards.
- Address regulatory inquiries and resolve escalated customer concerns.
- Champion a culture of accountability, quality, and customer-centric service.
Cross-Functional Collaboration
- Partner with internal teams to align underwriting operations with broader business objectives.
- Adapt to evolving guidelines, technologies, and market strategies.
Qualifications
Required Skills & Knowledge
- Proven leadership and team management experience.
- Strong background in Property & Casualty underwriting and risk analysis.
- Excellent communication, organizational, and decision-making skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Self-motivated and collaborative mindset.
Education & Experience
- Bachelor's degree required.
- Minimum 2 years of Property & Casualty underwriting experience.
- Prior experience in a leadership or mentoring role is preferred.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customised support on how to optimise your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.