Desktop Support Analyst | LDN
Our client is looking for a Desktop Support Analyst to assist a global user base of over 500 in a Windows environment. The role involves providing both onsite and remote support for applications like Microsoft Exchange/Outlook and Office, managing access control via Active Directory, and addressing hardware issues.
Key Responsibilities:
- Deliver 24x5 support to over 500 global users, both on-site and remotely.
- Participate in rotational on-call weekend support.
- Handle requests and incidents efficiently, following established procedures.
- Collaborate with Level 2 & 3 teams and external vendors for complex issues.
- Manage alerts to resolve service failures and degraded performance.
- Automate routine tasks to boost efficiency.
- Develop strategic solutions in collaboration with internal and external teams.
- Perform additional duties as required.
Qualifications:
- Proficient in supporting Windows 10, Windows Server 2012+, Office Suite (including Outlook, Office 365, and Azure), OneDrive, DLP, and SharePoint.
- Experienced with Active Directory, Group Policy, remote access solutions, and software deployment.
- Skilled in desktop hardware installation, troubleshooting, and management.
- Strong customer service orientation.
- Ability to work independently and follow up on outstanding issues.
- Capable of multitasking and handling frequent interruptions positively.
- Strong analytical, prioritizing, and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Collaborative team player.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Self-motivated with attention to detail and deadlines.
- Keen interest in learning new technologies.
- Degree in Computer Science, Engineering, or related field, or equivalent experience.
Nice to have:
- Experience with Powershell and Python.
- Networking knowledge.
- Familiarity with Linux environments.
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