Our client is looking for a Desktop Support Analyst to assist a global user base of over 500 in a Windows environment. The role involves providing both onsite and remote support for applications like Microsoft Exchange/Outlook and Office, managing access control via Active Directory, and addressing hardware issues.

Key Responsibilities:

• Deliver 24x5 support to over 500 global users, both on-site and remotely.
• Participate in rotational on-call weekend support.
• Handle requests and incidents efficiently, following established procedures.
• Collaborate with Level 2 & 3 teams and external vendors for complex issues.
• Manage alerts to resolve service failures and degraded performance.
• Automate routine tasks to boost efficiency.
• Develop strategic solutions in collaboration with internal and external teams.
• Perform additional duties as required.

Qualifications:

• Proficient in supporting Windows 10, Windows Server 2012+, Office Suite (including Outlook, Office 365, and Azure), OneDrive, DLP, and SharePoint.
• Experienced with Active Directory, Group Policy, remote access solutions, and software deployment.
• Skilled in desktop hardware installation, troubleshooting, and management.
• Strong customer service orientation.
• Ability to work independently and follow up on outstanding issues.
• Capable of multitasking and handling frequent interruptions positively.
• Strong analytical, prioritizing, and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Collaborative team player.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Self-motivated with attention to detail and deadlines.
• Keen interest in learning new technologies.
• Degree in Computer Science, Engineering, or related field, or equivalent experience.

Nice to have:

• Experience with Powershell and Python.
• Networking knowledge.
• Familiarity with Linux environments.