Manager Collection Strategy

This individual will lead the design, implementation, and optimization of collections infrastructure for a portfolio of innovative consumer credit card programs.

The ideal candidate will bring deep experience in consumer credit collections, a strong command of regulatory frameworks, and a passion for building scalable, tech-enabled operations from the ground up.

Job Responsibilities

• Develop and execute end-to-end collections strategies that leverage behavioral insights, segmentation, and advanced analytics.
• Build and scale in-house collections capabilities, including team development, vendor management, and process optimization.
• Implement predictive modeling and machine learning tools to identify pre-delinquency signals and personalize outreach.
• Design omnichannel engagement strategies that balance recovery performance with customer experience.
• Ensure full compliance with regulatory requirements including FDCPA, CFPB Regulation F, TCPA, FCRA, and Regulation V.
• Create real-time dashboards and reporting frameworks to monitor performance and drive continuous improvement.
• Collaborate cross-functionally with product, engineering, risk, and compliance teams to embed collections into the broader customer lifecycle.

Key Requirements

• 6+ years of progressive leadership in consumer credit collections, with a proven track record of improving recovery metrics while maintaining customer trust.
• Experience building collections operations from concept to scale, ideally in a fintech or high-growth environment.
• Strong analytical skills and fluency with data visualization and statistical tools.
• Demonstrated success managing third-party agencies and optimizing vendor performance.
• Deep understanding of U.S. collections regulations and compliance best practices.
• Experience implementing technology solutions that enhance collections efficiency and effectiveness.

Benefits & Perks

• Competitive base salary ($140,000-$185,000) plus meaningful equity.
• 100% employer-paid health, dental, and vision coverage for employees; 75% for dependents.
• Catered lunches, commuter benefits, and flexible PTO (minimum 15 days).
• Parental leave, 401(k) plan, and regular team-building events.
• On-site role in a beautiful San Francisco office with Apple equipment provided.

Next Steps

If you're a strategic operator with a passion for building and optimizing collections in a customer-centric way, we'd love to hear from you. Apply now to explore this opportunity further.