Client Servicing Project Manager - Leading Asset Manager
Client Servicing Workstream Owner | Leading Asset Manager
Company Overview
Role Overview
Key Responsibilities
- Define and execute the value stream strategy, objectives, and roadmap in alignment with business priorities.
- Own and prioritise the initiative backlog, making investment and sequencing decisions based on business value and delivery capacity.
- Lead quarterly planning activities and coordinate delivery across multiple teams and release trains.
- Manage value stream budgets, resource allocation, and headcount planning.
- Drive operational excellence by balancing service stability, risk management, and continuous improvement initiatives.
- Track and report business outcomes using meaningful performance metrics rather than delivery milestones alone.
- Engage and influence senior stakeholders across business, operations, and technology functions.
- Develop and lead high-performing teams while fostering accountability, collaboration, and a client-centric culture.
Key Requirements
- Proven experience leading a large-scale product, platform, service, or proposition within a complex global organisation.
- Strong commercial acumen with the ability to evaluate investment decisions and build compelling business cases.
- Experience owning both operational ("run") and transformation ("change") responsibilities.
- Demonstrated success managing budgets, headcount, and resource prioritisation.
- Strong stakeholder management and influencing skills at executive and senior leadership levels.
- Experience working within Agile operating models at scale; familiarity with SAFe or similar frameworks is highly desirable.
- Ability to partner effectively with technology teams and discuss architecture, technical debt, delivery risks, and platform strategy.
- Strong understanding of operational risk, governance, and regulatory considerations within complex environments.
- Proven track record of building and developing high-performing teams.
- Excellent communication skills with the ability to align large, cross-functional organisations around shared outcomes.
Nice to Have
- Experience leading client servicing, customer operations, or service management functions.
- Background in financial services, asset management, wealth management, or other regulated industries.
- Experience implementing large-scale operating model transformations.
- Knowledge of Lean Portfolio Management principles.
- Exposure to outcome-driven funding and performance measurement frameworks.
Location & Work Setup
- Hong Kong, Singapore, or another major APAC financial centre
Why Join
- Opportunity to lead a strategically important value stream with enterprise-wide visibility.
- Significant influence over business, technology, and operational priorities.
- Work within a large-scale transformation programme focused on modernising client servicing capabilities.
- Collaborate with senior leaders across global teams and functions.
- Strong career progression opportunities within a highly respected international financial services organisation.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
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