Operational Risk Manager - Controls

This role supports the Chief Risk Officer for the U.S. entity in strengthening operational and fraud risk practices across international banking operations. The successful candidate will help embed a robust risk governance framework, ensuring alignment with global standards while tailoring it to local regulatory expectations.

Key Responsibilities

Governance & Strategic Risk Leadership

• Partner with the CRO to manage frameworks for Operational Risk, Fraud Risk, and Business Continuity.
• Deliver regular updates on risk posture and mitigation strategies to senior leadership.
• Contribute to the development and execution of regional risk strategies aligned with global risk appetite and business objectives.

Operational Risk Oversight

• Lead the implementation of operational risk policies and procedures across departments.
• Oversee Key Risk Indicators (KRIs), Risk Control Self-Assessments (RCSAs), and incident tracking.
• Analyze loss events and ensure corrective actions are properly executed and monitored.
• Prepare regulatory submissions and support capital adequacy assessments related to operational risk.

Risk Operations & Product Review

• Evaluate new products and services for risk exposure, recommending mitigation strategies.
• Monitor risk metrics and ensure compliance with internal and external standards.

Policy Development & Risk Culture

• Assist in crafting and deploying risk policies and controls across the international footprint.
• Promote a strong risk culture through training, collaboration, and technical support.
• Maintain alignment with global risk teams to ensure consistency in methodologies and practices.

Framework Implementation

• Support the rollout of risk systems and self-assessment programs.
• Act as a second line of defense for operational and fraud risk.
• Lead comprehensive reviews of risk policies to ensure adequacy and responsiveness to changing risk profiles.

Fraud Risk Management

• Manage the fraud risk framework in accordance with regulatory guidelines.
• Collaborate with compliance and global fraud teams to identify, assess, and report fraud incidents.
• Drive awareness initiatives and present fraud risk updates to governance committees.
• Coordinate with information security to ensure coverage without duplication.

Business Continuity Planning

• Lead business continuity efforts, ensuring readiness and compliance with both global and local requirements.
• Support disaster recovery planning and testing in partnership with IT and other stakeholders.
• Maintain incident logs and provide actionable insights for continuity improvements.

Change & Incident Management

• Contribute to change initiatives by enhancing systems and processes in response to evolving business needs.
• Support incident response and disaster recovery efforts, ensuring operational resilience and data integrity.

Relationship Management

• Build and maintain strong relationships with internal teams, external partners, regulators, and other stakeholders.
• Ensure timely resolution of critical issues while upholding high standards of professionalism and ethics.

Reporting

• Ensure timely and accurate preparation of all functional reports, meeting both local and global standards.
• Maintain consistency and quality across reporting outputs to support decision-making and regulatory compliance.

Qualifications & Experience

• Education: Bachelor's degree in Risk Management, Finance, Business Administration, or a related field. Advanced degrees or professional certifications (e.g., CRMA, FRM, CISA) are a strong advantage.
• Experience: Minimum of 8-10 years in risk management, with a focus on operational risk, fraud risk, and business continuity within financial services or banking. Experience in international or cross-border operations is highly desirable.
• Expertise:
  • Deep understanding of risk governance frameworks, regulatory requirements, and industry best practices.
  • Proven ability to implement and manage RCSA, KRI, and incident management processes.
  • Familiarity with fraud risk controls, detection methodologies, and regulatory reporting.
  • Strong grasp of business continuity planning and disaster recovery protocols.
• Skills:
  • Excellent analytical and problem-solving abilities.
  • Strong communication and stakeholder management skills, with the ability to influence across functions and geographies.
  • High proficiency in risk reporting tools and data visualization platforms.
  • Ability to work independently while collaborating effectively with global teams.