RESPONSIBILITIES
- Perform daily and long-term operational and strategic management of hardware and software
- Plan, monitor, and record hardware assets and/or software licenses to make sure they comply with vendor contracts
- Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
- Ensure effective management of the CMDB and that the content contained is accurate
- Refine processes relating to software and hardware asset management, execute and enhance them
- Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
- Take part in other ITSM processes, or as required perform as a back up to maintain operational activities
- Create and execute governance and strategic asset management function
- Collaborate with infrastructure teams to determine trends in asset performance
- Perform research on industry best practice and incorporate it with organizational practices
- Manage annual PC hardware refresh program globally to ensure that assets are returned to leasing company in a timely manner.
- Liaise with and maintain relationship with leasing vendor.
- Work closely with procurement and finance teams on lease orders. Proficient with corporate mobile device accounts (AT&T and Verizon preferred). This includes adding new lines of service, placing upgrade orders, line transfers and meeting regularly with our carriers to review data usage.
QUALIFICATIONS:
- Five years or more in an IT Asset role.
- Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports
- Three years or more ITSM tool experience, as well as ServiceNow experience
- Proven ability and experience in executing strategic asset management processes successfully
- Strong knowledge of licensing agreements involving software, including Microsoft.
- Strong vendor management and negotiation skills
- Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
- Possess Bachelor's degree in information technology, computer science, or business administration, or in other related field
- Possess IAITAM Certification, such as CHAMP, CSAM, and CITAM.
