Legal Counsel
Legal Counsel
Are you ready to step into a role that champions due diligence and compliance at the forefront of consumer banking? We are seeking an astute Legal Counsel for our customer team. This is not just another job; it's a chance to become part of our mission towards delivering exceptional service while navigating through complex legal landscapes.
Navigating the evolving landscape of consumer banking requires more than just technical expertise; it requires a deep commitment to due diligence and compliance. This is an opportunity to shape the future of banking service delivery while mitigating complex legal and regulatory risks. Join a team that champions customer relations and works proactively to resolve challenges, ensuring that consumer interests are always at the forefront.
Role overview:
As Legal Counsel for the customer team, you will play a pivotal role in safeguarding the bank’s reputation by ensuring all consumer banking activities are compliant with relevant laws and regulations. Your expertise will guide the bank in addressing customer complaints, facilitating remediation, and rebuilding trust during challenging situations. This position calls for a strategic mindset and the ability to manage complex legal issues while protecting both the consumer and the bank.
Key responsibilities:
- Lead and provide strategic support in enhancing customer experiences, focusing on complex complaints and dispute resolution.
- Advise on how to effectively apply Consumer Duty Principles to service intricate client needs and improve consumer outcomes.
- Develop and implement decisive strategies to resolve contentious complaints, maintaining the bank’s reputation and customer trust.
- Proactively identify emerging legal and regulatory risks and ensure compliance with relevant regulations, including DI SP and remediation activities.
- Collaborate cross-functionally to navigate legal challenges and contribute to continuous improvement of customer service operations.
Ideal candidate:
- Solicitor, barrister, or legal executive qualification.
- Extensive experience in consumer duty, complaints management, and remediation.
- Proven track record in managing legal claims and resolving complex issues across diverse banking products and services.
- Strong understanding of risk identification and mitigation strategies.
- Ability to work independently and collaborate effectively with multiple teams.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
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