Director of Property Damage Claims
CORE RESPONSIBILITIES
* Develop and deliver strategic and operational initiatives aligned with enterprise goals and performance targets.
* Oversee claims handling to maintain financial accuracy, regulatory compliance, and member satisfaction.
* Create and continuously improve the catastrophe (CAT) management framework.
* Build and retain high-performing teams, emphasizing leadership development and succession planning.
* Ensure service excellence, operational efficiency, and consistent delivery standards across teams.
* Set a 1-3-year roadmap for departmental strategy and execution.
* Optimize staffing, budgets, and operational resources to maximize value and efficiency.
LEADERSHIP BEHAVIORS
* Strategic Thinking: Develops forward-looking business plans recognizing emerging challenges and opportunities.
* Influence & Collaboration: Leverages insights from claims and financial analysis to foster cross-departmental partnerships.
* Customer/Member Focus: Centers decisions, processes, and service delivery around the needs of members.
* Financial Acumen: Identifies trends and quantifies impacts on financial performance to inform strategic decisions.
FUNCTIONAL/TECHNICAL SKILLS
* Strong understanding of industry financial concepts and reserving practices.
* Knowledge of regulatory compliance and CAT management.
* Experience leading call center/FNOL operations.
* Skilled in resource management, staffing, quality assurance and performance management.
* Proven track record in process improvement and innovation.
* Experienced in managing and developing people leaders.
ATTRIBUTES
* Strategic, data-driven leader with deep Claims expertise and strong financial acumen.
* Excels at leading through change, developing talent, and driving operational results.
* Builds strong cross-functional partnerships by facilitating continuous feedback loops with Products and Underwriting.
* Drives accountability and member focus to deliver measurable business outcomes
SUCCESS METRICS
* Combines strategic vision with operational discipline.
* Aligns claims strategies to enterprise goals while ensuring accuracy, compliance, and efficiency.
* Builds high-performing, engaged teams and fosters a culture of accountability.
* Develops future leaders through coaching, empowerment, and talent growth.
* Uses data-driven insights to manage claim costs and drive quality outcomes.
* Collaborates effectively across functions to deliver enterprise-wide value.
* Maintains a member-first mindset, leading with integrity and resilience through change and complexity
FAQs
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