Fraud Lead - Division Lead Customer Contact (m/f/d)
Fraud Lead - Division Lead Customer Contact (m/f/d)
About The Role:
We're seeking an experienced leader to head multiple fraud operations teams within a fast-growing digital banking environment. This role is ideal for someone passionate about building innovative customer solutions and driving operational excellence in a dynamic, international setting.
Location: Berlin
Key Responsibilities:
- Lead and develop high-performing teams dedicated to supporting customers impacted by fraudulent activities.
- Champion a culture of accuracy and quality-first service, ensuring exceptional operational standards.
- Oversee process optimization and guide the transition from team build-out to business-as-usual operations.
- Collaborate cross-functionally to enhance customer experience while managing risk effectively.
- Stay ahead of regulatory developments and ensure compliance with relevant frameworks.
What We're Looking For:
- Proven leadership experience in fraud operations within banking or financial services.
- Strong knowledge of digital banking platforms, payment systems, and fraud detection technologies.
- Familiarity with EU regulatory frameworks (e.g., MiFID II, AML, KYC) and German compliance standards.
- Ability to manage change in high-growth or start-up environments.
- Excellent communication skills in English and German.
- Knowledge of German regulatory requirements and best practices in fraud prevention.
If you have a track record of leading fraud operations and want to make an impact in a rapidly evolving financial landscape, we'd love to hear from you!
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