Benefits Consultant
Position Overview
The Benefits Consultant is responsible for managing client relationships and delivering comprehensive employee benefits solutions within a brokerage environment. This role serves as the day-to-day strategic and technical advisor to clients, supporting the development, implementation, and ongoing management of health & welfare programs.
The Benefits Consultant partners closely with internal service teams, carriers, and vendors to ensure seamless execution, while contributing to client retention and growth.
Key Responsibilities
Client Management & Advisory
- Serve as the primary point of contact for a portfolio of employee benefits clients (typically mid-market organizations)
- Advise clients on benefit plan design, funding strategies, and cost-containment approaches
- Lead renewal process, including strategy development, underwriting review, and carrier negotiations
- Deliver benchmarking analysis and market insights to inform client decision-making
- Support clients in addressing employee benefits challenges, including cost trends, utilization, and engagement
Vendor & Carrier Management
- Market benefit programs to carriers and vendors to obtain competitive proposals
- Evaluate plan options, pricing, and service offerings from insurers and third-party administrators
- Present recommendations and guide clients through final vendor selection
- Manage ongoing carrier relationships to ensure service delivery and issue resolution
Financial & Analytical Support
- Analyze claims data, utilization trends, and financial projections
- Develop and present cost analyses, renewal projections, and funding comparisons (fully insured, level-funded, self-funded)
- Identify savings opportunities and risk management strategies
- Ensure accuracy and integrity of all financial reporting
Project Management & Execution
- Coordinate with internal account management and service teams to ensure timely delivery of client services
- Oversee implementation of new or revised benefit programs
- Manage key client deliverables including open enrollment strategy, employee communications, and compliance support
- Track timelines, deliverables, and client requests to maintain high service standards
Business Development & Growth
- Support producer/sales team in prospecting and new business opportunities
- Participate in finalist meetings, proposals, and RFP responses
- Identify cross-sell opportunities (e.g., wellness, voluntary benefits, compliance, retirement)
- Contribute to client retention through strong relationship management and service excellence
Compliance & Industry Knowledge
- Maintain working knowledge of relevant regulations (ACA, ERISA, COBRA, HIPAA)
- Assist clients in navigating benefits compliance requirements and changes in legislation
- Stay current on market trends, emerging vendors, and innovative benefit solutions
Qualifications
Required
- 5-10+ years of experience in employee benefits consulting or brokerage
- Experience managing client relationships and leading renewals
- Strong understanding of health & welfare plans (medical, dental, vision, pharmacy)
- Financial acumen and experience analyzing claims and underwriting data
- Excellent communication and presentation skills
Preferred
- Experience working with mid-market or large group clients
- Producer's license (or ability to obtain)
- Industry certifications such as CEBS or similar
- Exposure to self-funded plans and alternative funding strategies
Key Competencies
- Client relationship management
- Analytical and financial skills
- Project management and organization
- Negotiation and vendor management
- Communication and presentation skills
- Collaboration and teamwork
Success Profile
A successful Benefits Consultant is a trusted client partner and strong executor-someone who can translate complex benefits data into actionable strategies, manage multiple priorities, and deliver a seamless client experience in a fast-paced brokerage environment.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
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