IT Support Analyst
An established investment management firm is seeking a mid-level IT Support Analyst to join its tech-support help desk team based in London. This role will provide operational support across a range of end-user applications and workstation hardware, primarily focusing on the London office while also assisting with remote requests.
Responsibilities:
- Deliver hands-on technical support for end-user applications, workstation hardware, and peripherals, ensuring minimal downtime.
- Assist with the setup, configuration, and deployment of new workstations and software applications.
- Provide support for market data and trade execution platforms.
- Troubleshoot and resolve VPN connectivity and access issues for remote employees.
- Perform daily operational tasks including morning status reporting, data centre checks, and management of trouble tickets.
- Contribute to IT projects such as system migrations, upgrades, and office relocations.
Requirements:
- BA/BS in Computer Science or a related field.
- 3+ years of experience in workstation technical support.
- Strong interpersonal and communication skills, both verbal and written.
- Financial services industry experience is preferred.
- Ability to work independently as well as collaboratively within a fast-paced environment.
- Proficiency in communicating with end users and providing swift issue resolution.
- Experience with Microsoft desktop software, particularly Windows 11 and Office 365.
- Skilled in workstation hardware troubleshooting and assembly.
- Familiarity with market data applications such as Bloomberg and Refinitiv is advantageous.
Additional Information:
- This role requires employees to work from the London office Monday to Friday.
Equal Opportunity Employer: The firm is committed to providing equal employment opportunities to all individuals, regardless of race, gender, nationality, disability, or any other characteristic protected by law. This policy covers all aspects of employment including hiring, promotion, and compensation.
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