Enterprise Tech Support
Overview
An elite Chicago trading firm is seeking a Technology Support Engineer to join their team. You'll support the technology employees rely on every day, balancing a smooth user experience with reliable, well‑managed systems. The ideal candidate combines strong technical fundamentals with a service‑driven, proactive approach.
Responsibilities
- Provide first‑line support for IT issues and requests, resolving incidents quickly and effectively
- Build positive, trusted relationships with employees and stakeholders
- Manage the full user IT lifecycle, including onboarding, role changes, and offboarding
- Monitor systems, identify common issues, and implement preventative improvements
- Standardise support processes and expand self‑service documentation
- Support security controls, audits, and compliance requirements
- Contribute to projects that improve workplace technology and user experience
- Support endpoints, peripherals, meeting rooms, and office technology needs
- Evaluate and recommend user‑facing tools in partnership with broader IT teams
Qualifications Required
- Strong experience supporting Windows environments, Active Directory, and endpoint devices
- Hands‑on experience with SCCM, Intune, and collaboration tools
- Working knowledge of virtualization, backups, storage, and basic networking
- 1+ years in enterprise end‑user support
- Clear communication skills and a customer‑focused mindset
Nice to have:
- Scripting, patching, email or MDM administration
- Exposure to Linux, Python, or SQL
- Deeper Windows Server, networking, or certification background
This is an onsite position in the firms Chicago office.
FAQs
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