Director of RCM

Job Title: Director of Revenue Cycle Management

Organization Overview

A rapidly growing, multi‑location healthcare services provider is seeking a Director of Revenue Cycle Management to support its continued expansion. The organization is committed to operational efficiency, regulatory adherence, and delivering high-quality, patient-focused care.

Position Overview

The Director of Revenue Cycle Management is responsible for overseeing daily revenue cycle operations across a multi‑site, for‑profit home care organization. This role carries ownership of execution, performance improvement, and compliance throughout the entire revenue cycle, including intake, coding, billing, collections, and payer reimbursement activities. The position works closely with Finance, Operations, and Clinical leadership to ensure accurate, timely reimbursement and strong financial performance.

Key Responsibilities

• Lead all aspects of the revenue cycle, including intake, eligibility verification, coding, billing, collections, and denial resolution.
• Oversee Medicaid and commercial payer reimbursement processes related to home care services.
• Track, analyze, and report key revenue cycle metrics such as days in A/R, denial trends, cash collections, and net revenue performance.
• Ensure adherence to HIPAA, state regulations, and payer-specific requirements.
• Manage, coach, and develop revenue cycle leaders and frontline staff across multiple locations.
• Partner with Clinical and Operations teams to address documentation gaps, charge capture issues, and workflow challenges.
• Improve and streamline revenue cycle workflows within EMR and billing systems, including oversight of third‑party vendors when applicable.
• Support internal audits, payer audits, and compliance initiatives.
• Drive continuous process improvements to support scalability and operational growth.
• Maintain working knowledge of how home care billing interacts with payroll and overall operational expenses.

Qualifications

Education & Experience

• Bachelor's degree in Healthcare Administration, Business, Finance, or a related field.
• 5-10 years of progressive experience in healthcare revenue cycle management; home care or similar service‑based environments strongly preferred.
• In‑depth understanding of Medicaid and managed care billing rules for home care services.
• Proven success managing multi‑site teams and revenue cycle performance metrics.
• Hands‑on leadership approach with strong analytical and problem‑solving skills.
• Experience working with EMR and revenue cycle systems; familiarity with industry-standard platforms preferred.

Reporting Structure

• Reports to: Controller or Senior Finance Leader
• Direct Reports: Revenue Cycle Managers, Supervisors, Billing, and Collections Teams

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off
• Additional standard benefits aligned with full‑time employment