Senior Desktop Support Engineer
Role Overview
Key Responsibilities
- Lead day-to-day IT support operations for the Hong Kong office.
- Provide deskside and remote support across end-user devices, applications, identity management, networking, and collaboration tools.
- Deliver high-touch support for senior stakeholders and business-critical teams.
- Act as the primary escalation point for complex technical issues and coordinate with global technology teams to drive resolution.
- Mentor and provide guidance to junior support staff while maintaining hands-on technical ownership.
- Manage onboarding, offboarding, device deployment, inventory, asset management, and hardware lifecycle processes.
- Administer and support endpoint management platforms, ensuring compliance and security standards are maintained.
- Troubleshoot Windows, macOS, iOS, networking, and enterprise application issues.
- Maintain conference room technology, AV systems, and meeting space functionality.
- Identify recurring issues, implement root-cause fixes, and improve operational processes through automation and documentation.
- Support local technology projects, office initiatives, business continuity planning, and vendor management.
- Participate in a global emergency support and on-call rotation.
Key Requirements
- 5+ years of experience in desktop support, end-user computing, or IT support functions.
- Previous experience working within financial services, trading, professional services, or other fast-paced environments.
- Experience acting as a senior escalation point, technical lead, or local IT owner.
- Strong knowledge of Windows, macOS, and mobile device support.
- Hands-on experience with endpoint management solutions such as Microsoft Intune and Jamf.
- Strong understanding of Microsoft 365 technologies, including Outlook, Teams, and OneDrive.
- Experience with user provisioning, identity management, access control, and authentication troubleshooting.
- Solid networking knowledge across TCP/IP, DNS, DHCP, VPN, wireless networks, and connectivity troubleshooting.
- Familiarity with ITSM platforms and SLA-driven support environments.
- Strong communication skills and the ability to support senior stakeholders effectively.
- Proven ability to work independently, prioritize effectively, and take ownership of technical issues through resolution.
- Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
Nice to Have
- Experience supporting trading desks, investment firms, or other high-availability environments.
- Previous mentoring or leadership experience within an IT support team.
- Exposure to PowerShell, Python, Bash, or automation initiatives.
- Familiarity with enterprise SaaS and collaboration platforms.
- Relevant certifications such as Microsoft, Apple, Cisco, ITIL, CompTIA, or equivalent.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
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That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
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