Benefits Program Associate
Specialty Benefits Program Associate
Overview
A growing insurance and employee benefits organization is seeking a Specialty Benefits Program Associate to support a portfolio of specialty health and ancillary benefit programs. This individual will serve as a key liaison between clients and internal stakeholders, helping manage product implementation, program administration, contract coordination, and ongoing client relationships.
Responsibilities
- Serve as the primary point of contact between clients and internal teams for specialty benefit programs.
- Coordinate with product development teams to support new product launches, enhancements, and program modifications.
- Partner with underwriting, legal, compliance, contracts, and other stakeholders to support negotiations and program implementation.
- Communicate implementation requirements and program details to account management and operational teams.
- Manage cross-functional workflows to ensure successful onboarding and administration of client programs.
- Review administrative agreements, policy documents, certificates, proposals, and marketing materials for accuracy and completeness.
- Coordinate activities across departments including claims, accounting, compliance, legal, and client administration.
- Develop and maintain strong relationships with internal and external partners.
- Monitor timelines, deliverables, and service standards to ensure an exceptional client experience.
Qualifications
- Bachelor's degree preferred.
- 5+ years of experience within employee benefits, insurance, supplemental health, TPA, carrier, or related industries.
- Strong understanding of insurance products, client service, and program administration processes.
- Experience collaborating with cross-functional teams including operations, underwriting, legal, compliance, and account management.
- Excellent written and verbal communication skills.
- Strong organizational, project management, and problem-solving abilities.
- Proficiency with Microsoft Office applications, including Excel and Word.
Preferred Skills
- Client relationship management.
- Program implementation and onboarding.
- Contract review and coordination.
- Negotiation and stakeholder management.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-starter with strong attention to detail.
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