Prime Brokerage Sales - VP

Key Responsibilities

• Champion continuous improvement in client service standards, ensuring every interaction reflects professionalism and aligns with the firm's brand values.
• Align client service initiatives with broader business objectives by collaborating closely with Sales and Product teams to deliver integrated solutions that drive strategic impact.
• Design and manage prioritization frameworks for handling client requests, with a strong focus on high-value clients, ensuring timely and transparent resolution of competing demands.
• Lead projects to optimize operational processes through automation, workflow redesign, and adoption of best practices to enhance efficiency in day-to-day operations.
• Partner with technology and project management teams to shape product development and implementation strategies that meet client-specific requirements and market trends.
• Oversee the full lifecycle of product initiatives-from concept and design through deployment and integration-leveraging cross-functional collaboration for successful delivery.
• Develop innovative, client-centric solutions that enhance user experience, strengthen loyalty, and contribute to revenue growth.
• Maintain strong client relationships through proactive engagement, regular performance reviews, and effective issue resolution strategies.
• Provide leadership and subject matter expertise to regional and global programs aimed at improving client satisfaction and operational excellence.
• Manage all aspects of client communication processes, ensuring adherence to service standards and driving initiatives that reduce friction and improve efficiency.
• Act as an internal advocate for clients, promoting enhancements that elevate overall service quality and satisfaction.
• Lead the onboarding process for Prime Services clients, ensuring compliance, accuracy, and a seamless experience throughout the journey.
• Coordinate rapid responses to client queries and escalations by working closely with IT, credit, legal, and operations teams.
• Conduct detailed portfolio reviews, including margin and fee analysis, to maintain financial integrity and support informed client servicing decisions.

Qualifications

• Significant experience in client service or account management within financial services, ideally with exposure to FX Prime Brokerage or OTC Clearing environments.
• Strong knowledge of Foreign Exchange and Interest Rate products relevant to Prime Services.
• Demonstrated success in managing complex client relationships and delivering operational excellence.
• Exceptional communication and interpersonal skills, with the ability to build trust across diverse teams and client segments.
• Proven capability to handle escalations and resolve issues promptly and professionally.
• Skilled in analyzing portfolio data for margin and fee compliance to support strategic client servicing.
• Ability to work onsite in London during the initial onboarding phase, with flexibility to transition to a hybrid model thereafter.
• A proactive mindset focused on continuous learning and professional development in a dynamic financial services environment.