Prime Brokerage Sales - VP

Key Responsibilities

• Drive continuous enhancement of client service quality and consistency, ensuring each client interaction reflects the highest standards of professionalism and aligns with our brand promise.
• Integrate a comprehensive understanding of strategic goals to coordinate client service efforts with Sales and Product divisions, creating synergy and amplifying value for corporate objectives.
• Implement and oversee prioritization frameworks for client inquiries, with particular attention to premium clients, guaranteeing timely, transparent, and equitable handling of requests amid competing priorities.
• Lead initiatives to streamline operational workflows, promoting efficiency through automation, process redesign, and best practices that support business-as-usual activities.
• Collaborate intensively with technology and project management teams to influence product development and implementation tailored to specific client needs and market demands.
• Facilitate seamless transitions of product initiatives from inception through design, deployment, and operational integration, leveraging cross-functional relationships to ensure successful outcomes.
• Innovate client-focused solutions that elevate the user experience, contribute to revenue growth, and reinforce loyalty.
• Maintain robust client relationships with ongoing engagement strategies including regular account performance reviews and proactive issue management.
• Contribute leadership and expertise to regional and global programs aimed at enhancing client satisfaction and operational excellence.
• Manage end-to-end client contact processes, upholding stringent service standards and promoting initiatives that drive operational efficiency and reduce client dissatisfaction.
• Serve as the internal advocate for clients, championing enhancements that improve overall client experience and satisfaction.
• Lead the end-to-end client onboarding process for the Prime Services platform, ensuring accuracy, compliance, and a positive client journey.
• Coordinate rapid responses to client inquiries and escalations through cross-departmental collaboration with IT, credit, legal, and operational teams.
• Conduct meticulous portfolio reviews focused on margin analysis and fee compliance to uphold financial integrity and support informed client servicing strategies.

Qualifications

• Extensive experience in managing business accounts or client services within financial services, with a strong understanding of Foreign Exchange Prime Brokerage or OTC Clearing environments.
• Proven expertise in Foreign Exchange (FX) and Interest Rate products pertinent to Prime Services.
• Experience in account management and service delivery operations, with a focus on client relationship management and operational excellence.
• Excellent communication and interpersonal skills, capable of building rapport across diverse teams and client segments.
• Proven ability to manage complex client interactions and resolve escalations efficiently and professionally.
• Proficiency in evaluating portfolio data for margin and fee analysis to support client servicing strategies.
• Willingness and flexibility to work onsite in London full-time during initial onboarding phase, transitioning to a hybrid work model thereafter.
• A proactive approach to continuous personal development and learning within a dynamic financial services context.