IT Support Engineer (Amsterdam)

About the Opportunity

We are working with a well-established international business looking to hire an IT Support Engineer to join its Amsterdam-based technology team. This is an excellent opportunity for someone who enjoys working in a modern Microsoft-focused environment, providing hands-on support to users across multiple locations while helping to improve and automate IT services.

You will play a key role in supporting a cloud-first workplace, resolving technical issues, maintaining user access, and ensuring employees have a reliable and secure digital experience.

Responsibilities

• Provide 1st and 2nd line support for end users across office, remote, and hybrid environments.
• Troubleshoot and resolve incidents relating to Microsoft 365, Windows 11, Entra ID (Azure AD), Intune, mobile devices, printers, and collaboration tools.
• Manage onboarding and offboarding processes, including user provisioning, access management, licensing, MFA, and permissions.
• Support networking and connectivity issues including VPN, Wi-Fi, remote access, and workplace technologies.
• Assist with endpoint security, compliance, identity management, and cybersecurity-related incidents.
• Escalate complex issues to infrastructure, cloud, security, or application teams when required.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Contribute to automation initiatives using PowerShell, Microsoft Power Automate, and other Microsoft technologies.
• Support ITIL-based service management processes and continuous improvement initiatives.
• Participate in root cause analysis, major incident reviews, and service improvement projects.

Requirements

• Minimum of 3 years' experience in IT Support, Service Desk, or End User Computing environments.
• Experience supporting Microsoft 365 technologies, Windows operating systems, and modern workplace solutions.
• Knowledge of Entra ID, Intune, Active Directory, device management, and access administration.
• Basic understanding of networking concepts including LAN, WAN, VPN, DNS, and Wi-Fi.
• Experience troubleshooting hardware, software, mobile devices, and business applications.
• Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
• Comfortable working in a fast-paced, international environment and managing multiple priorities.
• Experience with PowerShell scripting or IT automation tools is advantageous.
• Familiarity with ITIL service management principles is beneficial.
• Fluent Dutch and English communication skills are required.
• Valid driving licence preferred.

What's on Offer

• Competitive salary and benefits package.
• Hybrid working environment.
• Modern cloud-based technology stack and Microsoft ecosystem.
• Ongoing training and professional development opportunities.
• Exposure to international IT operations and projects.
• Opportunity to contribute to automation, cybersecurity, and digital workplace initiatives.
• Collaborative and supportive team culture with clear opportunities for growth.

Location

Amsterdam, North Holland
Hybrid working arrangement available.

This role would suit an experienced IT Support professional looking to take the next step in their career within a modern, international organisation that is investing heavily in its technology and employee experience.