IT Manager - M365 F&O

Key Responsibilities:

• User Support & Operations

  • Act as the primary escalation point for end users, providing expert-level support on D365 Finance & Operations modules (Finance, Supply Chain, Procurement, etc.).

  • Troubleshoot functional issues, coordinate resolution with technical teams or vendors, and ensure minimal business disruption.

  • Conduct training sessions and develop user guides to enhance system adoption.

• Functional Design & Enhancement

  • Translate business requirements into functional specifications and design solutions within D365 F&O.

  • Collaborate with developers to customise and enhance existing functionalities, ensuring alignment with business objectives.

  • Support testing cycles (UAT, regression) and validate solutions prior to deployment.

• Change & Stakeholder Management

  • Partner with business leads and regional stakeholders to assess process impacts, communicate changes, and manage user expectations.

  • Drive continuous improvement initiatives and change management programs to increase efficiency and adoption.

• Project & Rollout Management

  • Participate in regional or global D365 rollout initiatives, ensuring smooth transition and localisation where necessary.

  • Coordinate with cross-functional teams to align implementation timelines, resources, and data migration.

• Vendor Management

  • Manage relationships with third-party vendors and system integrators to ensure timely delivery, SLA adherence, and solution quality.

  • Evaluate vendor performance and escalate critical issues where necessary.

Requirements:

• Bachelor's degree in Information Systems, Business, or related field.

• Minimum 5-8 years of experience as a Functional Consultant / SME in Microsoft Dynamics 365 Finance & Operations.

• Strong understanding of finance and supply chain modules, configuration, and integration points.

• Proven track record in user support, system enhancement, and change management within a regional or multi-country environment.

• Experience in stakeholder management and working closely with cross-functional and regional teams.

• Excellent communication and documentation skills.

• Ability to manage multiple priorities, vendors, and escalations effectively.

Preferred:

• Experience in regional D365 rollout or global implementation projects.

• Familiarity with Power Platform, Power BI, or Azure DevOps is a plus.

• Certification in Microsoft Dynamics 365 Finance & Operations preferred.

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