Commodities Application Support Engineer

A leading hedge fund is looking to bring on a Commodities Application Support Engineer. This role can be based in Houston, New York, or Chicago.

The role covers support across both commodities financial products as well as physical products. This role will also support commodities front office applications, data, and their integration with middle and back-office systems. This is a front office facing role with direct exposure to Portfolio Managers, Analysts, and supporting functions. The candidate must have focused knowledge of financial markets, trade lifecycles, and systems experience. The optimal candidate will have a minimum of 5 years of experience in an investment bank, trading house, or hedge fund with strong experience supporting commodities products (forwards, swaps, options, swaptions, and physical products).

Responsibilities will include:

• Enhance, support, and maintain the firm's front, middle, and back-office commodities systems
• Work as a part of the global application support team based in Chicago, New York, London, San Francisco, and Hong Kong
• Proactively engage with PMs, Traders, Analysts, and developers to resolve issues and identify improvement opportunities
• Support other geographic locations e.g., monitor jobs running overnight in Asia, Europe, and US
• Work with external vendors' technical support teams to resolve issues and deliver strategic enhancements
• Document solutions to common issues, trade flows, and procedures on Confluence
• Roll out, set up, and educate end-users on new product implementations
• Provide escalation support for other regions, including evenings and weekends, on a rotational basis

To be considered a good technical fit, you must have:

• 5+ years of experience working with investment banks, asset managers, commodity houses, investment advisors, or associated software vendors
• Experience with energy/commodity markets with a baseline understanding of one or more of the following: US and European Power, Gas, Oil, Coal, Metals, Emissions, etc. Must be able to discuss details of these products with Portfolio Managers, Analysts, and Risk Managers
• Experience supporting Commodities trading platforms such as Trayport Joule, WebICE, and EEX
• Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand, and troubleshoot internally developed systems
• Experience supporting and/or implementing CTRM/ETRM platforms such as ION Endur/CXL
• Knowledge of Market Data services - Trayport/B-PIPE/MorningStar
• Knowledge of Messaging platforms - RabbitMQ/Solace/Kafka
• SQL experience across various database implementations, including MS-SQL
• Exposure to support of Linux, C++, C#, Python-based applications
• Operate with a high degree of accuracy with close attention to detail
• Strong written and verbal communication skills