Assistant Director, Mutual Fund Operations

Job Title: Assistant Director, Mutual Fund Operations

Location: Jersey City, NJ (hybrid)

Salary: $90k - $120k + bonus

Summary:

We are currently partnering with one of the world's leading multinational investment banks to help grow their Wealth Management Operations team. This position plays a key role in supporting the operational lifecycle of mutual fund products while delivering high-touch service to top-tier advisor teams. The role involves leading the resolution of complex mutual fund and 529-related issues, managing escalations with precision, and overseeing reconciliation processes. The ideal candidate will bring strong problem-solving abilities, and the capacity to work independently while juggling multiple priorities in a fast-paced, dynamic environment.

In this role you will be responsible for:

• Lead resolution of complex mutual fund and 529-related client issues, delivering high-touch service to top-tier advisor teams.
• Investigate and resolve breaks and discrepancies, escalating when necessary to maintain service continuity.
• Oversee daily reconciliation of mutual fund positions and transactions at both the CUSIP and account levels.
• Provide guidance and oversight to offshore teams, ensuring compliance with SLAs, quality standards, and process documentation.
• Facilitate cross-functional collaboration with operations, technology, and compliance teams to support reconciliation and issue resolution.
• Liaise with external parties including fund companies, custodians, and counterparties to resolve inquiries and exceptions.
• Support audits, internal controls, and process improvement initiatives related to reconciliation and transfer processes.
• Document procedures and contribute to training materials for both onshore and offshore teams.

The ideal candidate should have the following qualifications and skills:

• 5+ Years of experience in Operations.
• Strong understanding of mutual fund products, CUSIP-level data, and account structures.
• Proven experience working with offshore teams and managing cross-functional communication.
• Hands on experience in automation.