Responsibilities:
- Project Management
- Lead IT projects related to office facilities, including planning, execution, monitoring, and closure
- Coordinate with external vendors and internal teams to ensure timely and within-budget delivery of IT solutions
- Implement project management best practices and methodologies
- Technology Integration
- Oversee integration of technology systems, such as security systems, network infrastructure, and communication platforms
- Ensure compatibility and inter-operability of various systems
- Provide technical support for AV systems, assisting staff with the operation of equipment
- Maintenance and Support
- Provide ongoing maintenance and support for IT systems
- Work closely with external service providers to ensure end user support requests are met within agreed SLAs
- Troubleshoot and resolve issues related to hardware, software, and networks
- Manages the escalations of end user issues
- Stakeholder Management
- Liaise with internal stakeholders to identify technology needs and deliver solutions that align with business objectives
- Communicate effectively with non-technical staff to understand requirements and provide appropriate IT support
Requirements:
- Bachelor's Degree in Information Technology, Computer Science, or a related field
- 5+ years of experience in IT project management, preferably in a facilities management context
- Experience configuring and troubleshooting a range of AV equipment
- Excellent communication and interpersonal skills
- Proficiency in project management software and tools
- Knowledge of current IT trends and technologies related to office facilities
- Ability to manage multiple projects simultaneously and under pressure
- Willingness to travel to different office locations as needed
- Availability to work outside of standard office hours when necessary
