Windows systems engineer
Location: Amsterdam, Netherlands
Industry: Proprietary Trading / Financial Services
Employment Type: Full-Time
Overview
Our client, a leading proprietary trading firm in Amsterdam, is seeking a Windows End User Support Engineer to provide high-quality technical support to a fast-paced trading and technology environment. This role sits at the intersection of IT support, systems administration, and user experience, ensuring traders, researchers, and software engineers have reliable and efficient technology to perform at their best.
This is an excellent opportunity for a support professional who enjoys working in a demanding, low-latency environment where responsiveness, technical expertise, and customer service are critical to business success.
Responsibilities
- Provide 1st and 2nd line support for Windows desktop and laptop environments.
- Troubleshoot hardware, software, application, and connectivity issues across the business.
- Support traders, quantitative researchers, software engineers, and business users both in person and remotely.
- Manage the provisioning, deployment, and lifecycle of desktops, laptops, peripherals, and mobile devices.
- Administer Microsoft 365, Active Directory, Exchange Online, Teams, and related technologies.
- Monitor and maintain endpoint security, patching, and compliance standards.
- Resolve incidents and service requests within agreed SLAs.
- Support meeting room technology, AV equipment, and video conferencing solutions.
- Assist with user onboarding and offboarding processes.
- Maintain asset inventories, support documentation, and knowledge base articles.
- Partner with Infrastructure and Security teams on IT projects and continuous improvement initiatives.
- Participate in occasional out-of-hours support during critical business periods.
Requirements
- 3+ years of experience in End User Support, Desktop Support, or IT Support Engineering.
- Strong experience supporting Windows 10/11 environments.
- Solid understanding of Microsoft 365, Active Directory, Azure AD/Entra ID, and Exchange Online.
- Experience with device management tools such as Intune, SCCM, or similar.
- Knowledge of networking fundamentals including DNS, DHCP, VPN, TCP/IP, and Wi-Fi troubleshooting.
- Experience supporting enterprise hardware including Dell, Lenovo, or HP devices.
- Strong troubleshooting and root cause analysis skills.
- Excellent communication skills and a customer-focused mindset.
- Ability to work effectively in a fast-paced, high-pressure environment.
Preferred Experience
- Experience within financial services, trading, fintech, or other mission-critical environments.
- Exposure to PowerShell scripting and automation.
- Familiarity with ITIL processes and service management tools.
- Exposure to Citrix, VDI, or virtualization technologies.
- Understanding of cybersecurity and endpoint management best practices.
What You'll Gain
- Opportunity to support a highly technical trading environment.
- Direct interaction with traders, quantitative researchers, and software engineers.
- Exposure to enterprise infrastructure and cutting-edge technology.
- Flat, collaborative culture with significant ownership and responsibility.
- Competitive compensation and benefits package.
- Clear progression into Senior Support, Infrastructure, Systems Administration, or Platform Engineering roles.
FAQs
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