Quality Assurance Manager - Workers Compensation
Job Title: Operations & Quality Assurance Manager - Workers Compensation
About Us
We're a forward-thinking team of technologists and insurance professionals committed to transforming the way insurance works. Our mission is to simplify complexity and deliver smarter, more efficient solutions to the workers compensation market. We collaborate across multiple business units to drive innovation and operational excellence through shared technology platforms and strategic initiatives.
The Opportunity
We're looking for an experienced Operations & Quality Assurance Manager to lead a high-performing team focused on regulatory compliance, operational workflows, and shared services across underwriting and claims. This role is ideal for someone who thrives in a collaborative environment, enjoys solving complex problems, and is passionate about improving processes through data-driven decision-making.
What You'll Do
- Lead and develop a team responsible for regulatory support and shared service operations across core insurance applications.
- Collaborate with business unit leaders to align operational strategies and ensure compliance with state and national regulatory requirements.
- Oversee data reporting for underwriting and claims, including NCCI and independent state bureaus.
- Monitor legislative changes and assess their impact on operations and compliance programs.
- Drive continuous improvement by analyzing data, identifying inefficiencies, and implementing process enhancements.
- Manage talent development, performance coaching, and engagement strategies to foster a high-performing, psychologically safe team culture.
- Coordinate cross-functional initiatives and support enterprise-wide compliance efforts.
- Serve as a liaison for agency appointment processes and enterprise-level requests.
What You Bring
- 5+ years of experience in the insurance industry, preferably with a focus on workers compensation.
- 3+ years of experience in compliance reporting and regulatory operations.
- Strong leadership and delegation skills with a track record of managing teams and driving results.
- Excellent communication, organizational, and customer service skills.
- Ability to make strategic decisions that incorporate diverse perspectives and business needs.
Education & Certifications
- Bachelor's degree required.
- Professional designations such as CPCU, ARM, or similar are preferred.
FAQs
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