Customer Operations in Finance Manager
Customer Operations in Finance Manager (Americas)
📍 Asheville, NC | On‑site
Role Overview
I'm currently partnering with a global, purpose‑driven manufacturing organization that's investing heavily in sustainability, digital transformation, and people development. They're looking to bring in a Customer Operations in Finance Manager to lead collections and customer finance operations across the Americas.
This is a visible leadership role with real ownership - ideal for someone who enjoys building teams, improving processes, and driving measurable results in a complex, international environment.
Responsibilities
In this role, you'll take end‑to‑end ownership of Customer Operations in Finance, with a strong focus on collections performance, delinquency mitigation, and strategic stakeholder collaboration. Key responsibilities include:
- Owning the quality, accuracy, and timeliness of Customer Operations in Finance activities
- Leading, coaching, and developing a culturally diverse finance team
- Driving DSO improvement and aged debt reduction through strong leadership and escalation management
- Ensuring consistent application of collection strategies and account segmentation
- Partnering closely with Sales and Finance to proactively resolve disputes and credit issues
- Delivering accurate monthly reporting and monitoring key performance indicators
- Identifying opportunities to simplify, automate, and improve processes in line with global Customer‑to‑Cash standards
- Conducting regular ledger reviews and escalating risks to senior leadership when required
This role offers the chance to directly influence operating models, ways of working, and future‑state finance capabilities.
Qualifications
- Bachelor's degree in Finance, Accounting, or a related field
- 6+ years' experience in Finance, Accounting, or global Collections / Credit environments
- Strong understanding of Order‑to‑Cash / Customer‑to‑Cash processes (credit risk, billing, collections, disputes, cash application, order management)
- Proven people leadership experience with a passion for developing teams
- Confident communicator who can work cross‑functionally and influence at multiple levels
- Fluent in English (Spanish is a plus, but not essential)
- Solution‑oriented, adaptable, and comfortable leading through change
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