Senior Client Service Associate
About Us:
They are a dynamic and client-focused investment advisory firm committed to delivering personalized financial solutions and exceptional service. Their team thrives on collaboration, integrity, and a shared passion for helping clients achieve their financial goals.
Position Overview:
They are seeking a highly motivated and detail-oriented Senior Client Service Associate to join their team. This role is pivotal in ensuring a seamless client experience by supporting advisors, managing client relationships, and overseeing operational processes.
Key Responsibilities:
- Serve as the primary point of contact for high-net-worth clients, providing exceptional service and support.
- Manage onboarding and account maintenance, including new account setup, transfers, and documentation.
- Liaise with custodians and vendors to resolve client issues and ensure timely execution of requests.
- Prepare client reports, presentations, and meeting materials.
- Support advisors with scheduling, follow-ups, and client communications.
- Ensure compliance with regulatory requirements and internal policies.
- Identify opportunities to improve processes and enhance the client experience.
Qualifications:
- 5+ years of experience in client service within the financial services industry, preferably at an RIA or wealth management firm.
- Strong understanding of investment products, custodial platforms, and financial planning concepts.
- Exceptional communication and interpersonal skills.
- Proficiency in CRM systems and Microsoft Office Suite; experience with custodial platforms (e.g., Schwab, Fidelity) is a plus.
- Detail-oriented with strong organizational and problem-solving abilities.
- Series 65 or willingness to obtain is preferred.
FAQs
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