VP of Property Claims
About the Opportunity
We are seeking an experienced Vice President of Property Claims to join our Claims Senior Leadership Team and lead the strategic direction and operational performance of a national property claims organization.
This executive-level role will oversee the full lifecycle of property claims while driving transformation initiatives focused on operational excellence, innovation, customer experience, and long-term business growth. This leader will play a critical role in modernizing claims operations, leveraging technology and analytics, and ensuring exceptional outcomes for policyholders and the business.
Key Responsibilities
- Lead the strategic vision and operational performance of a national property claims organization.
- Partner with executive leadership to align claims operations with corporate objectives, underwriting strategy, and customer expectations.
- Oversee all aspects of property claims handling, ensuring timely, accurate, and fair claim resolution.
- Establish performance metrics and drive continuous improvement, operational efficiency, and regulatory compliance.
- Lead large-scale transformation initiatives involving process modernization, automation, digital tools, AI, and advanced analytics.
- Develop strategies to address emerging industry challenges, including fraud, social inflation, and evolving regulatory requirements.
- Collaborate across underwriting, technology, legal, and operations to implement scalable solutions that improve outcomes and reduce cycle times.
- Champion a customer-first culture focused on transparency, responsiveness, and service excellence.
- Build, mentor, and develop high-performing leadership teams while fostering accountability, engagement, and succession planning.
Qualifications
- Extensive leadership experience within property claims and/or material damage claims operations.
- Proven track record leading large-scale claims organizations and driving operational transformation.
- Deep understanding of claims management, regulatory compliance, risk management, and operational best practices.
- Experience implementing technology, automation, AI, or process improvement initiatives within a claims environment.
- Strong executive presence with the ability to influence stakeholders across the organization.
- Demonstrated success building and developing high-performing teams and future leaders.
- Strategic mindset with exceptional business acumen, analytical capabilities, and decision-making skills.
Why Consider This Opportunity?
- Lead a highly visible national claims organization.
- Influence enterprise-wide strategy and operational direction.
- Drive meaningful transformation through innovation and technology.
- Partner with senior executives on key business initiatives.
- Competitive compensation package with executive-level incentives.
FAQs
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