Prime Relationship Manager
We are seeking an experienced Vice President, Prime Client Relationship Manager to join the Prime Services business in Hong Kong.
The successful candidate will be responsible for managing and developing relationships with a portfolio of institutional and hedge fund clients, acting as a key point of contact across the Prime platform. This individual will work closely with clients to understand their trading activity, operational requirements and broader business needs, while coordinating internally across Sales, Trading, Financing, Operations, Risk, Legal, Compliance and Technology.
This is a highly client-facing position requiring a strong understanding of the Prime Brokerage ecosystem and the ability to manage complex relationships across multiple products and internal stakeholders.
Key Responsibilities
- Serve as the primary day-to-day relationship contact for a portfolio of hedge fund and institutional Prime clients.
- Build strong, long-term relationships with clients, understanding their investment strategies, trading activities, operational requirements and evolving business needs.
- Provide high-quality client service across the Prime platform, helping ensure queries, issues and requests are resolved efficiently.
- Coordinate closely with Prime Sales, Trading, Equity Finance, Securities Lending, Delta One, Operations, Risk, Legal, Compliance and Technology teams.
- Support the onboarding and implementation of new Prime clients, working across internal teams to ensure a smooth transition onto the platform.
- Manage client queries relating to areas such as financing, margin, securities lending, short availability, corporate actions, trade lifecycle and operational matters.
- Identify opportunities to deepen client relationships and broaden engagement across the firm's Prime offering.
- Monitor client activity and proactively identify potential service issues, commercial opportunities or areas requiring escalation.
- Participate in regular client reviews and relationship meetings.
- Develop a strong understanding of clients' underlying strategies, including long/short equity, multi-strategy, event-driven, quantitative and other hedge fund strategies.
- Maintain strong awareness of developments across the Prime Brokerage and hedge fund landscape in Asia.
- Work closely with senior management and the broader Prime team on strategic client initiatives.
Requirements
- Approximately 7+ years' experience within Prime Brokerage, Prime Services, Client Services, Relationship Management or a closely related institutional markets function.
- Experience at a global investment bank, securities firm, broker or established Prime Services platform is highly desirable.
- Strong understanding of the Prime Brokerage operating model and the lifecycle of institutional trading relationships.
- Knowledge of equities, equity finance, securities lending, margin, financing and/or Delta One products would be advantageous.
- Demonstrable experience managing sophisticated institutional or hedge fund clients.
- Strong relationship management skills with the ability to communicate confidently with senior investment, trading and operational stakeholders.
- Commercially aware, with the ability to identify opportunities to deepen and expand client relationships.
- Strong problem-solving skills and the ability to coordinate effectively across numerous internal functions.
- Comfortable operating in a fast-paced, high-touch client environment.
- Excellent written and verbal communication skills.
- Strong knowledge of the Hong Kong and broader APAC hedge fund / institutional client landscape would be advantageous.
FAQs
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