People Lead - Fraud Operations | Banking Ops (f/m/d)

People Lead - Fraud Operations | Digital Banking | Berlin (f/m/d)

A leading global financial institution is expanding its digital retail banking operations in Berlin and is seeking a People Lead - Fraud Operations (f/m/d) to join their team.

This leadership role involves managing a high-performing fraud team focused on delivering exceptional customer protection. You'll drive operational excellence, lead process improvements, and ensure compliance with key regulatory frameworks such as AML, KYC, and PEPS. The position offers the opportunity to shape fraud prevention strategy in a fast-paced, digital-first environment.

Key Responsibilities:

• Lead and coach a fraud operations team, fostering a customer-first culture and operational excellence.
• Enhance operational performance by aligning KPIs, financial targets, and team metrics.
• Offer subject matter expertise in fraud mitigation and digital banking compliance
• Collaborate cross-functionally to improve customer and employee experience.
• Ensure compliance with regulatory requirements and internal standards.

Your Profile:

• Proven leadership experience in financial services.
• English fluency, German professional proficiency.
• Empathetic and open communication style.
• Strong understanding of digital banking platforms and fraud risks.
• Skilled in change management and process optimization.
• Knowledge of German regulatory frameworks and fraud prevention strategies.

Why Join?

This is a unique opportunity to be part of a dynamic team within a global financial institution that is investing heavily in digital innovation. You'll benefit from a collaborative culture, professional development opportunities, and the chance to make a real impact in shaping the future of banking.