My client, a leading multi-national Insurer is looking to add a Customer Journey Manager to its team based in Singapore to drive a customer-centric mindset across the company workforce.
Role Responsibilities:
- To be part of the team that drives customer-centric behavious and deliver a positive customer experience
- Collaboration with the different functional business units to design and map a smooth and positive customer journey
- Facilitating design thinking, customer-focused initiatives
- Achieving excellent engagement of the customer portfolio
Ideal Experience:
- Customer experience and customer-centric background
- Familiarity with life insurance products
- Design Thinking experience is ideal
- Detailed and analytical mindset