Consumer Credit Operations Manager - Collections
A fast-growing fintech is looking for a Consumer Credit Operations Manager to manage collections and recoveries operations, including oversight of foreclosure processes and external legal partners. This role involves leading a team focused on delinquent accounts and post-default recoveries, optimizing performance metrics like charge-off saves and liquidation timelines.
Candidates should have 7+ years of experience in credit servicing, collections, or recoveries, including at least 3 years managing teams or operational units. It's ideal for someone with deep experience in mortgage servicing, HELOCs, and debt collection regulations, who's also comfortable managing vendors and offshore teams.
Key Responsibilities:
- Lead and coach collections staff to improve borrower engagement, repayment plans, and settlement outcomes.
- Oversee external legal partners to ensure timely and compliant recovery actions on defaulted accounts.
- Monitor portfolio performance and implement strategies to enhance recovery rates and reduce liquidation timelines.
- Ensure compliance with all relevant consumer protection, debt collection, and foreclosure regulations.
- Partner with internal teams (Risk, Compliance, Servicing) to strengthen controls and refine collections strategy.
- Provide reporting and insights to senior leadership on delinquency trends and operational performance.
- Continuously improve workflows, vendor oversight, and technology tools to enhance efficiency and borrower outcomes.
Qualifications:
- 7+ years of experience in credit servicing, collections, or recoveries, with at least 3 years in a leadership or unit manager role.
- Strong understanding of foreclosure processes, debt collection regulations, and home equity servicing.
- Proven success managing offshore teams and external vendors.
- Analytical and process-driven, with the ability to turn portfolio insights into actionable strategies.
- Excellent communication, negotiation, and stakeholder management skills.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with resume and interview preparation. From customized support on how to optimize your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.